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August 17, 2005

Gladwell: Compelling and Rich

I agree that Gladwell’s presentation was excellent, and I think his argument is compelling. There is an untapped resource we have in our ability to use the expertise and wisdom we’ve developed in our careers to make decisions that can be more accurate than ones we make based on mountains of information.

But I also want to reiterate a point Gladwell made in the story about the Getty museum. They had their experts who also could have used their expert judgment when they saw the artwork and concluded, without the $10 million study, that it was a fake. But they didn’t—because it wasn’t in their interest to do so. It was such a GREAT opportunity for them to find such a great piece, they didn’t listen to their own expertise. They wanted it to be real.

Yes we have this deep expertise that we can access in the blink of an eye, but just because we can doesn’t mean we will, and it’s not easy for us to tell when we are accessing it and when we are suppressing it.

Posted by Jamie Notter at August 17, 2005 04:43 PM


The difference between success and failure is making the right choices - when to rely on your instinct vs. when to get more data. Being able to recognize and challenge your own assumptions and hopes is a good step.

I'd love to spend some time with Mr. Gladwell discussing that very subject.

Posted by: Doug Bladecki at August 18, 2005 09:25 AM

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