What's a Weak Tie Worth?
Call it a bad habit: Too often, we think of "habit" as a four-letter word, a thing we're morally obligated to shake off, like smoking or celebrity-gossip websites. (I conquered the former about six years ago; my battle with the latter continues.) So I was struck by a recent Slate piece, written by management experts Chip and Dan Heath and bearing the Slate-ishly counterintuitive headline, "Four Excellent Habits."
The piece lays out four lessons, largely drawn from the world of sociology, that have the potential to improve your career or business. The tips might be familiar to readers of their most recent book, Switch, but it's worth reading as a refresher. (And if you haven't read Switch, you can check out a Q&A Associations Now conducted with them last year.)
The third lesson the Heaths address in the article has been much-discussed in the past year or so. It has to do with the term "the strength of weak ties," a phrase coined by sociologist Mark Granovetter to explain why distant acquaintences often are better resources for job hunters than close friends and family. Long theory short, those acquaintances are the repositories of job tips that you likely would never hear about in your immediate social circle. Weak ties are indisputably powerful on the job hunt: As the Heaths point out, "in about 83 percent of the cases, the critical job lead came from a weak tie."
But does the "weak ties" concept scale? Are weak ties worth pursuing if you're trying to expand your organization's membership, running for office—or, say, trying to topple a government? Malcolm Gladwell expressed skepticism about that last point earlier this year when he considered the role of social media in the Arab Spring protests: "The Internet lets us exploit the power of these kinds of distant connections with marvellous efficiency," he wrote. "But weak ties seldom lead to high-risk activism."
Gladwell caught flak for diminishing the value of social media, but I see his point—there is only so much that two weak ties are willing to give each other. Need me to provide a job tip or a bit of advice? Sure. Need me to drop everything and join your revolution? Well, a skeptic may ask, what's in it for me? What connects both cases is that the weak tie is asked to make a decision: How much information and assistance am I willing to provide to people I don't know very well?
That's what makes weak ties relevant to associations. It strikes me that many organizations are very good at slicing and dicing their demographics—understanding their members' age groups, incomes, job roles, and general interests. Associations can target-market well. But it's a trickier business to build connections to "weak ties"—drawing on the less-engaged member, or the person who should be a member but isn't, even for the kind of occasional requests for assistance that a job-hunter might ask for. Is it possible for weak ties become strong ones? Or are organizations destined to be stuck in the 1-9-90 model of engagement, where a small minority of engaged members sets direction for the whole?
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Comments
Nice analysis, Mark. I'm fascinated by the strong tie, weak tie concept--have been for awhile--so it was nice to see your post, and the articles you've linked to.
I'll have to read deeper, especially the Heaths' piece. I see strong and weak on a continuum. And in my own life, I see business contacts on a different--albeit overlapping--continuum from my family and friends. And for associations, it's even more complex. The ties of the members combine with the ties of the organization and the ties of the staff into a dynamic ecosystem. I think I'll go day dream about that.
Oh - and it's definitely possible for weak ties to become strong ties over time. The membership life cycle proves it, don't you think? Correct me if I'm missing something.
Posted by: Lindy Dreyer | November 17, 2011 6:59 PM
Thank you for the comment, Lindy. I agree that a "weak tie" is a fluid thing---in my personal experience, I've moved around the country a lot, so some of my strong ties have become weak ties and vice versa. They're all still friends, but the degree of closeness changes. In the same way I can email or Facebook an old friend in San Francisco to fill me in on something Bay Area-related, I think an association can think of their, er, less-engaged members as resources for help and information. I have international association issues top-of-mind at the moment, and I've seen how association start building stronger international connections by starting small, with a few connections overseas, and build from there.
Maybe the analogy isn't perfect. I'd certainly be interested in seeing somebody poke holes in it. (Hey, maybe a mailbox member is forever a mailbox member who doesn't need you for anything but the magazine and the authority membership confers---the weakest of weak ties.) But I've gone from a "weak tie" member to a "strong tie" member of an organization myself, so maybe there's a way to systematically make that happen.
Posted by: Mark Athitakis | November 18, 2011 2:00 PM