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There are no ribbons in cyberspace

Conventions are so easy. Everyone is wearing a badge. You get their name and where they're from. And there are usually ribbons that tell you whether they are a member or non-member, a practitioner within the profession or an industry partner who supplies them, and what credentials they've earned.

But there is no one to assign ribbons in cyberspace. Each individual user decides for him or herself which communities they feel a part of, and how much information about themselves they share with others. They have much greater latitude to create the persona they present to the world.

I am not talking about people adopting an intentionally misleading online persona or masquerading as something they are not.

But when @jag interjects a comment into the stream of tweets about the constitutional analysis presented by the keynote speaker at the American Bar Association convention, I can't assume @jag is an attorney. I don't know whether @jag has any relevant experience or education that qualifies him to render an opinion on this topic. I often don't even know whether @jag is a he or a she. The only thing I can judge is the quality of his (or her) message.

In some ways, that's a good thing. It forces the ideas expressed to stand or fall on their own merit, without bias or prejudgments about who is stating them.

But even when the words are clear, without any context, I can't always be sure I am properly understanding exactly what a tweeter means by them. My members, who are officers of the court, mean something entirely different when they talk about the record of what happened in the courtroom than a journalist who is covering the trial. One isn't right and the other wrong. But whether the record you are referring to is accurate, fair, adequate or reliable depends a lot on who you are and where your interests lie.

If I am willing to invest some effort, I might be able to work some of this out if there is enough information in their public profiles. But not always. And even if I am willing to devote the effort to find out enough about where a comment is coming from to form a context that will allow me to form a judgment on it, other more passive consumers of online info don't.

It is almost enough to make me nostalgic for name badges and all those ridiculous ribbons.

But now that I mention it, those ribbons weren't all that reliable as indicators of validity either.

A reasonable degree of skepticism is warranted, whether the stranger spouting an opinion is in your face at the convention coffee break or appears anonymously on your iPhone. Social networking has increased the ease of commerce in ideas AND the importance of applying informed, critical judgments to them.

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Comments

Hey Mark, Once again you've hit on something that makes Twitter less than perfect for my needs. One can always look at their other tweets, and some users are better than others in writing their profile to give reasonable context. I like Linked-In discussions where I can see a writers' bio. I know half the time I respond to someone on the old-fashioned Lyris listserv, I visit their association or company website first. I personally don't miss badges nor do I really miss most of the 'hall talk' that goes on at conferences, but I do value the efficiency of being able to learn from many people while fully understanding their context. In conversation of course, we politely truncate our history and circumstances, and by doing so, often inadvertently leave out something that's important to help us fully understand "where they're coming from."

Mark:

Here's a different spin on your thoughts about ribbons, twitter and comments.

In reality, just because someone is wearing a ribbon that says member/nonmember or whatever labels you want to use, it does not mean that the person is credible. Let's remember that not all attorneys (since that was the analogy that you used) graduated at the top of their class. Nor are all attorneys' upstanding members of their community. Nor do all attorneys give you accurate information. Frauds can still pay for membership and attend face-to-face conferences just as much as they can tweet.

Learning how to use critical thinking skills and judgment is necessary regardless if its online or face-to-face communication. Name badges and ribbons don't equate to credibility, authority, influence and success. If you've been persuaded as such, you've been deluded.

You are entirely correct, Jeff. And Andy Steggles' excellent book, Social Networking for Nonprofits, points out there actually are cyber-equivalents to ribbons online. (Social badging, discussed in chapter 11)

I guess I come back to the end of my blog ... the more you know about the person making a statement (whether online or at a cocktail party), the more context you can use to qualify and contextualize the content. But in both cases, some of the clues or indicators (such as ribbons) are not entirely reliable and can even be misleading.

How many times do we dismiss a statement without seriously assessing its validity with such mental filters as "That's exactly what I would expect a [fill in the defining, demographic element of your choice) to say"?

The same issue exists, just in slightly different forms, in both the cyberworld and the physical world.

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