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The middle path

I am not only a young association professional at the age of 30 (if that's young anymore!), I am a growing association professional attempting to walk what Buddhists call the middle path between two distinct generations, the Baby Boomers and the Millennials. Like many of us out there, at 30, I'm on the cusp of both Gen X and Gen Y. While I may have some Millennial traits, I'm definitely a Gen Xer through and through. So, my outlook on life and work is very different from my Baby Boomer boss and from my Millennial assistant. And yep, you guessed it...this leads to continual conflict and miscommunication in the workplace. So, I'm left trying to figure out how to make peace when it's not really in my genetic makeup to do so.

Below I describe two situations I have encountered in my professional career. In talking with my young professional colleagues, we can all relate to situations like these. There is no concrete right or wrong answer to these scenarios, but please feel free to comment on this post with your thoughts on how to handle these situations. In the comments section, I will share how I handled them and my suggestions on how to find common ground amidst these two generations. Remember, walking the middle path between two distinct generations is often a difficult journey to undertake, but it's the path we must all learn to walk as our workplaces and the world around us is always in flux.

Scenario #1
You're out of town for a work assignment for a week. Prior to leaving, you make sure to meet with your assistant to review projects so she knows she'll have plenty to do while you're out. You also make a point to note that you will be accessible by email, phone, and text and not to hesitate to contact you with questions. You do not hear much from your assistant, so you assume things are going okay. You return to the office and your boss wants to have a chat with you. While you were out, your assistant went to her and told her that she did not have anything to do and was waiting on you to complete other projects. Your boss then tells you that you need to make sure you are not the one holding up projects and that you need to delegate more. You return to your office to find things printed out and in your inbox, things that could have easily been emailed to you while you were out. Feeling at bit blindsided, what do you do to resolve this matter?

Scenario #2
This is your assistant's first job right out of college. He has a great work ethic and strong skills, but is struggling with fitting into this new world of work and starting out at the bottom rung of the corporate ladder. He thinks that many of the administrative tasks are beneath him and makes that known to his colleagues, statements that you happen to overhear from time to time. On top of all this, he has taken it upon himself to delegate his work to the part-time administrative assistant and the intern. Then, one day while he's out sick, he checks his e-mail and forwards tasks to another assistant to complete since he's out. This other assistant is confused about priorities now that multiple people are sending her things and she's a bit offended. When you find out about all of this, what do you do?

Alyssa A. Pfennig, CAE, is director of membership and event services at Raybourn Group International in Indianapolis, Ind. She serves on ASAE's Young Association Executives Committee.

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Comments

#1 - I'd fire the assistant for being disloyal, incompetent and a technological imbecile. There are so many great, proactive, smart, self-starter types out there - who know how to email. Why waste time with the losers?

#2 - I'd give this one more guidance and explain that in the association world, everyone has to pitch in and do the admin stuff along with the more interesting work. I'd test out a more challenging project on him while explaining that he is responsible for the low level stuff as well as the high level stuff, and while he can ask me for help if he needs it (because I am doing my part on the low level stuff too), he is not allowed to delegate anything to others, who have their own stuff to do.

If he fails at this one, he's booted. Life is too short.

... Too Gen-X? :)

I used approach #2 as my first and final tactic for both situations and made it clear the expectations and the no-no's. I believe in growth and support, but at some point, you have to cut your losses. And I'm prepared to do that if necessary. Thanks for your response!

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