Let a Hundred Flowers Bloom
It's bulb planting time. You buy these brown objects that look like misshapen shallots, put them in the ground, wait until the spring, and ...Voila! Bunches of amazing colored blooms all over. There's an obvious analogy here about sowing seeds for the future and planning a colorful garden. What are we doing now that will yield something better in six months? I'm convinced the bigger challenge is how messy are we willing to get to make it happen? Unlike those bulbs, our challenges don't lie dormant for months and suddenly burst into colorful landscapes.
I recall in one association we prided ourselves on creating a "well-oiled machine." You know: no real glitches, smooth services, everything meets expectations. Technology upgrades anticipate the next market curves and drop onto our system running exactly how the vendor showed us in the demo. Members read each and every email we send, and they eagerly await our every communication. (OK, so I exaggerate a tad.) We made great strides toward that "Jiffy Lube" goal but it didn't happen without disruption. The dilemma was to negotiate how much mess was tolerable to achieve the changes?... how much of the well-oiled machine is allowed to squeak while staff and volunteers are busily re-tooling, re-organizing, replacing, downsizing, and upgrading? Fundamentally, our model was that we essentially controlled the structure and the pace of change.
Earlier this week I was listening to a presentation by Clay Shirky on leveraging social media for charitable cause organizations. The audience wrestled with the notion that struggling organizations with too few staff could unleash a donor base to spread the word about the organization, reach donors and attract media far faster now than with conventional communications. It can seem overwhelming - especially when we already wear so many hats and now think about adding hats for tweets, friending and blogging. How riskier is it to sow a few seeds and pretty much get out of the way?
We're in the flat world now. Not the one with the map that kept explorers in check, but the one that has lifted the veil and the firewall. What hasn't been zapped has been "apped. "With new tools are new opportunities. What keeps me up at night is not whether we intellectually understand it...it's whether we can mobilize our organizations to embrace and lead rather than succumb to fear that the current environment is too scary for bold action or be afraid of what would happen if members really exercised their power.
If there's a silver lining in the economic roller coaster, it may be that we realize things aren't going back to the way they were...so neither can we. If we team up with enough 20- somethings with no pre-Internet/pre-smart phone memory, we may get there. Entrenched behavior is completely changing because it can. Our fee- for- service -with- the- opportunity -to- comment model isn't participation. Our members are posting stuff everywhere and generating content at a pace we can't keep up with. But are they doing it in our organizations? (It should be more liberating, but I suspect there's enough Type A in most of us that we're avoiding this as long as we can.)
Give me the hand trowel, the hose, and the garden gloves. And throw in a sample of people with passion for planting. Make sure there are enough tools for everyone. Are we really that afraid that some squash might show up among the hyacinths? Half the fun is in choosing the colors, designing the beds. The other half is in the mud pies.
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Comments
Nice analogy, Diane. My latest tag line on my emails echoes your thoughts: "Companies are actually living organisms, not machines. We keep bringing in mechanics, when what we need are gardeners." ~ Peter Senge
Posted by: Bob Van Hook | November 23, 2010 9:53 AM
It's discouraging that some charitable cause organization leaders wouldn't see the value of this approach given that it is how much successful fundraising is already done: get an army of volunteer captains to recruit teams of donors from their respective circles of influence and then challenge them all to meet certain fundraising goals.
Posted by: Jeffrey Cufaude | November 24, 2010 4:52 AM