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Our 15 Minutes of Change

Our community's contributors to this blog regularly make important points on how our organizations need to change. How association leaders need to "up their game" in becoming the facilitators of ideas, communicators and relationship builders rather than technicians. I couldn't agree more.

Nearly a decade ago, a group convened a discussion on Future Models of Associations - it became two annual meeting sessions and a listerver group. Chris Mahaffey did a study on why associations should consider abandonment of the tax-exempt structure and become for-profit entities, excerpted into association publications. Bruce Butterfield, one of the key leaders of the conversation, cites possibilities. Did these discussions result in any new models? Changes in existing organizations?

As I look around the profession and the association sector, I see mostly century-old structures and traditions. Discussions of model changes were thoughtful and well-researched, so where are the test cases? I would suggest that the models in use are so ensconced in layers of enabling structures that making changes is like pulling on a loose thread - the whole garment can unravel. We don't want our organizations to unravel, but neither do we want to stand by while new start ups make them irrelevant. How do we turn the clarion call for innovation into real actions? Is there an intractable eco-system surrounding the existing models keeping us from needed innovation?

Having long been exasperated that my children attended schools whose model was based on the expectation that they were coming home to tend the crops and the chickens and needed the summers off for the growing season, I know our organizational models are subject to the same paradigm shifts and lack of structural models to meet new needs. (When I was growing up in rural Pennsylvania, my classmates actually did go home to work in the fields, so not all the paradigm shifts occurred all that long ago. By contrast, urban classrooms have been outdated for generations. ) When I talk with educators about why the system hasn't changed with the new economy and critical need for a different school schedule, I hear about all the other supportive systems that have grown up around the fundamental agrarian model - teachers going to summer school, a whole system of extracurricular activities filling in the unused hours, etc. So even if we recognized the change in assumption central to the equation, the entire education eco-system would need to be upended if we changed the school day/year for students.

So it may be with associations. The desire and need for innovation in the structural model is great, the opportunities afforded us with new technologies and media are overwhelming. Yet, the model has fundamentally stayed intact. In a post on finding the "15 Minute Competitive Advantage," Rosabeth Moss Kanter gives some interesting thoughts about the criteria a new model might need to meet to be received, tried, accepted, and tweaked. My questions to this community: what are you trying? What is sticking? Will we really transform our organizations? Where is the strategic leverage point for initiating structural innovation... Governance? Membership? Communications?

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Comments

Enjoyed the reflections (particularly on the school schedule - why is that not changed yet??) and more so the questions. We are working with two associations right now that are really testing new models and another one recently that is turning components and volunteerism upside down. The trouble is that since all this testing is so new, folks are reluctant to share. It might be the concern that if I share too soon and it fails I will look bad. But there's also the concern from "onlookers" that if its not completed and a success, its probably too early for us to listen.

I'd suggest that to overcome these concerns, we need incubators - places where we test new models. By the we, I am thinking about association profession globally.

Barring that, individual associations do in many ways have built-in incubators in their chapters and other member communities just waiting to be tapped. I know at Mariner, if one our management clients national org reached out to us to try out new models and supported that, we'd jump at the chance. We know that the cumbersome model for chapters is really making it difficult for many to succeed. We are however tied to meeting specific requirements that limit our ability to test ideas.

Be interesting to hear from associations who have untied their hands.

Great post Diane!

I think at so many associations (all of them?) the inertial resistance to change is so great that it will take crisis for it to actually happen. Frankly, we don't feel that crisis is upon us—and I buy that, I'm not seeing associations just falling apart at the seams. There are those, and I'm one of them, though, that think crisis is looming. And that crisis might just be the complete obliteration of the existing organization. Associations in the pure sense of the term will, of course, survive these crises—people are always going to choose to find and associate with others that share their interests.

I think it's arguable whether or not such a crisis will come to affect some or all associations. I'm in the camp that says it will. I believe that crisis (or maybe it's better to say "crises" because I think we're not talking about a single event or even a chain of events; each association is going to experience it in a unique way) is well into the formation stage. I believe people are fundamentally changing what and how they value the things that associations typically provide, especially this model of membership as we understand it, but other things, too.

How sudden will the crisis begin? Will associations be able to evolve their way through it (rather than revolutionize)? I don't know.

Why do I believe this? I don't know of much in the way of actual data (maybe readers could point to studies). I believe it because I see how the radical price of free and new consumption technology and practices are causing havoc in other sectors and I don't think associations are at all immune from it.

I think it's great that kids have summer off. They have an opportunity for different experiences - like camp, sports, or classes that aren't available in school - and they can go on family vacations. Many schools have no air conditioning so summer attendance would be unbearable.

Sometimes, old structures still have a use.

I am convinced of one thing but not a secon thing.

Regarding the second thing, I remain unconvinced that the new social media and other technologies will fundamentally impact the mission, structure, and programs offered by most associations. It concerns me that we are passively adopting many technologies rather than proactively creating those that support our strategic visions.

Regarding the first thing, I agree with Diane’s school analogy. We continue to attend conferences and workshops offering yet more quick fixes to resolve long-festering organizational dysfunctions and frustrations rather than consider the systemic changes that might render them moot in a heartbeat. Our own breakthrough occurred when we adopted the Policy Governance© Model which allowed me to finally, after nearly four decades in this business, become a full-charge CEO. Having presented it as an example of systemic change a number of times now, I note no rush to embrace it or craft alternative models.

Alas, like the scrambling inhabitants of an ant hill, perhaps it is not within our abilities as mere humans to proactively and bravely question the status quo.

People.... we are in the largest transfer of demographics, information and technology in our history. I see so many associations who are fighting the transfer and refusing to embrace change and social technologies. The change is awesome and the social technologies can engage the new generation of potential members and help give the current baby boomer members a new competitive advantage.

Regarding being non-profit... the reason we are non-profits as oppose to for-profits is because there are numerous benefits... such as no taxes. HELLO!!!

Our association, implemented an actionable, executable and measurable strategic plan 5 years as the association was hitting a low point. One of the key items was to be "open minded" about every program opportunity that came our way no matter what the change or technology needed to make it happen. Another words, the old ways of doing things could not be protected because we didn't like change or didn't understand technology.

In 5 years, our association's net member surplus has grown 465%, our members are spending 25% more per member with the association and the excitement in our association is at an all time high just after a horrible economy. Would you want to be a for-profit with a 465% growth in member surplus? Never...

Social Media played a huge role in that excitement because it connected the 60% of members who don't attend meetings and also connected the 1st and 2nd tier managers of companies who can't afford to bring them to meetings due to budgets.

Innovation, embracing change and implementation of social technology played a huge role in our association preparing ourselves for the future and any association that sits on a traditional model of governance puts themselves at great risk.

I have been watching associations sit on the sideline and talk about being innovative for 5 years and most are still talking about it. I'm with the IBM commercial, STOP TALKING and START DOING. It leads to 465% growth in your association.

We must change from being governors to business savvy CEO's.

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