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A narrow focus for change

As Scott explained yesterday, we're focusing some posts this month on the wisdom of Bill George and Marshall Goldsmith, who are speaking at ASAE & The Center's Annual Meeting & Expo in August, as well as other leadership thinkers.

First up are Marshall Goldsmith and a blog post he wrote for Harvard Business Review in January, "An Exercise in Changing Yourself." You should go read the whole post, but here's the main message:

I teach my clients now to pick the one behavior pattern for personal change that will make the biggest difference, and to focus on that. If we pick the right area to change and actually do so, it will almost always influence other aspects of our relationships with people. For example, more effective listening will lead to being more successful in building teamwork, increasing customer satisfaction, and treating people with respect.

Goldsmith's message is good for individuals and organizations. It also reminds me of yet another HBR blog post I linked to a few months ago, "To Change Effectively, Change Just One Thing," by Peter Bregman. He points out that people who focus on reducing one single dietary habit are the most successful in losing weight, no matter what habit they change, and that this applies to change in any setting.

Goldsmith recommends an exercise in naming the benefits of making that one change, which I'm going to do right here. I'll focus on networking, specifically introducing myself to people more often. I'm a classic lurker, always hesitating to approach others, even people I have perfectly valid reasons to speak with. So here goes:

  • When I stop being a wallflower, I meet more new people.
  • When I stop being a wallflower, I learn more about the people around me and who they are, what they do, and so on.
  • When I stop being a wallflower, I get more ideas from the people I meet: for our publications, for  sharing with colleagues about our work, for my own professional skills, for my personal interests—anything, really.
  • When I stop being a wallflower, people get to know who I am.
  • When I stop being a wallflower, people may find that I can help them somehow.
  • When I stop being a wallflower, people will be more likely remember me if and when our paths cross again in the future.

I could keep going here for a while, but you get the idea. Focusing on the multiple benefits of a single change makes that change a lot more compelling. And take note that I focused just on introductions rather than "networking more." That could mean going to more events, spending more time on social media, or just remembering to carry business cards with me everywhere I go—but then my efforts would lose focus.

I think Goldsmith's message about putting your effort into making one specific change is based on faith. You have to believe that by improving one thing the rest will take care of itself. The exercise in listing benefits is a way to be more confident in that belief.

Goldsmith invited readers to try the exercise in the comments of his post; I'll do the same. If you're up for it, post a comment with the change you'd make and the benefits you'd see.

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