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At a session on nondues revenue at ASAE & The Center's Financial & Business Operations Symposium, one of the suggestions offered by an attendee was to have younger staff purposefully engage members in dialog about the work that they do. They had done this at their association (they called them the Mod Squad), and, he said, you'd be amazed at how different the the young people's perceptions are, and how different the conversations they have with members are.

This shouldn't be surprising. Age is one component of diversity. My bet is, you can do the same thing with people of different experiences and backgrounds and the results would be just as amazing--and beneficial. This is the point of diversity--to examine issues, problems, opportunities, and experiences from a variety of perspectives yields a richer experience and more informed, better decisions..