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We've all experienced technical difficulty with our computers at some point and some of us have had the opportunity to experience remote assistance. In my case, while offsite, I called my company's IT department and requested assistance. They connected to my computer remotely and solved the problem right in front of me - I was thrilled because not only was the problem fixed, I saw how he fixed it and could therefore avoid the issue in the future!

While browsing the web, I came across a download that could revolutionize how we deal with member support. Ammyy Admin allows PC users to connect to other PCs to navigate on their system. This means, if a member can't figure out where conference registration is or has trouble logging in, they could grant you access to navigate it for them in front of them. Not only will this help make members more tech-savvy, it also help members feel more connected to ADA headquarters.

More information on this tool is below. For those of you interested, I found this on lifehacker.com.

Ammyy Admin Shares Screens in Three Steps
Windows only: If you're eager for a simple, non-browser, quick-starting app that will let you get remote desktop access to your mom's desktop, your struggling friend's laptop, or nearly any other machine, Ammyy Admin is just about perfect for your needs. The 128KB, no-install app opens and gives you a dedicated client ID number. To connect as the administrator, you simply enter the client's ID's number, choose a connection speed optimizer (if needed), and hit "Connect," while the client only has to hit "Start." Unless you use its sister private router product, Ammyy Admin will route its screen-sharing traffic over the developer's servers, so work that requires privacy shouldn't rely on Ammyy. Still, for keeping it simple with one-time connections—or even regular hook-ups, through Ammyy's Windows service option—Ammyy is worth checking out. Ammyy Admin is a free download for Windows systems only.
Ammyy Admin [via FreewareGenius.com]