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Leveraging External Social Networks

Meatspace responsibilities got the better of me during November (eg, 10-day trip to Australia), and I wasn't able to get this post up during the chock-full-of-Web2.0-goodness spree last month... To add some practical examples, I'll quickly cover the IGDA's own foray into the use of social networking sites.

Given our techy nature, our first inclination was to simply expand upon our existing basic/custom member directory tech to include social network style features (ie, buddy list, post wall, intros, etc). But, we never got around to it... There was certainly the notion that we wanted to own/control the network for our members.

Around the same time, some members got vocal in our online discussion forum, convincing me to set up a private group in LinkedIn. Looking over the thread you can actually see me defending the idea of an IGDA specific internal social network, and then eventually watch me crumble under the pressure...

So, earlier this year, we set up a private group within LinkedIn - a fairly painless (and free) process. Once the group was set up, we mentioned it in our monthly email newsletter a couple of times. After a few months, we had over 1300 members within the group (of approx 14k total membership).

One of the benefits of LinkedIn is that it allows you to upload a list of members for pre-approved access to the private group (of course, there are other tools to add members on the fly, approve ad hoc requests for access, etc). Meaning, the association has control over who can gain access to the group, hence group members. Given the more serious business-like nature of LinkedIn, controlling access and the signal-to-noise ratio has been important and appreciated.

Also, this control over access has allowed the IGDA to leverage our LinkedIn private group as a benefit of membership. And, we've gotten several dozen new members (along with heaps of praise from existing members) simply so they can access the private group.

As the final wikinomic coup-de-grace, I recruited the most vocal member (ie, from the forum thread above) to serve as our volunteer "group manager". This person now handles any of the ad hoc requests along with any other admin/moderation tasks.

Now, in parallel to all this, a handful of other IGDA members were early Facebook adopters and set up an IGDA Facebook group without anyone on staff/leadership knowing about it. Really, I had no clue, until I got an invite to join the group (after the group already had about 1000 members)! This was not because they were trying to hide the group, but more so because they just didn't need us to do it.

Unlike the private LinkedIn group, the IGDA's Facebook group is an "open" group. With nearly 4000 people in that group, I have no clue how many are actual legit members of the IGDA. And, I don't care. Given the more relaxed/personal nature of Facebook, it is less important to maintain that some level of privacy as on LinkedIn.

Though, as an experiment, we did set up a private Facebook group just for the attendees of fall Leadership Forum conference...

And, all that said, we are still pursuing a social networking option that will reside at igda.org. More on that later...

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Comments

Jason, we've also set up groups at both facebook and linkedin for our members. Working a group of REALTORS, a slightly more buttoned-down set than video game programmers, we've actually had better success on linkedin than I anticipated. Although our facebook group is more popular by a factor of two, I'm surprised to see such interest in the linkedin group, given that their social network is only 1/3 the size of facebook.

Well, each network has its strengths/weaknesses. LinkedIn is generally used as a more serious tool for business oriented interaction. So, perhaps members are seeing better productivity/value out of LinkedIn versus the more frivolous/casual nature of Facebook.

Jason, thanks for the excellent info, you guys really are at the cutting edge - kudos to you. I've been through the same path as you i think but with little success on linked in or facebook - although we have not actively pushed it at all as we are building our own fully integrated social platform. Actually we're not building it, we're using the www.higherlogic.com platform which seems ideal for what we want.

Basically they've essentially created their own social media and social networking platform which is a cross between facebook and linked it but without all the junk. For example, you can inherit gadgets from Google's open social network and select which ones you want to expose to your membership i.e. you may not want them to throw sheep at each other, but you may want a ROE calculator on gaming or something. We've also had interest from some of our larger exhibitors who are interested in creating some risk management specific gadgets for our members which is interesting.

Anyway, please keep us all posted on your progress, I'm watching carefully and learning a lot. It's such a crazy time in the "social" space but equally as exciting.

Happy holidays,

Andy

We also have had the same expeirence - biotech execs joined our private LinkedIn group 5x more than our FaceBook page.

We pre loaded the private group and the other requests to join are now great prospects for us.

FaceBook paid off in some HR recruiting as ads we ran in the Washington Post were added to our page and we received some inquiries..

It's all easy and worth a try....

Matt Baehr of the BlogClump blog has a good, short post on his experience with Facebook and LinkedIn here.

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