Acronym

The following is a guest post from Jen Miller, vice president for client relations at Susquehanna Technologies:

6. Frequently Asked Questions (FAQs) – Why do we do it that way? Where can I find…? How do you…? These are all questions members and staff ask at one time or another. Putting it all in a Wiki means everyone gets the same answers and, with everyone contributing, the answers are not only consistent but more complete.

7. Reference lists – Wikis are great for creating and maintaining lists. Preferred vendors (or those to avoid), Chapters, and related organizations all lend themselves to Wikis.

8. Knowledge base – Vast amounts of institutional knowledge reside in the heads of your staff and members. Give them a topic and ask them to put everything they know about it into a Wiki.

9. Documenting processes – Information such as when and how to upload a press release to the Web site, how to complete an expense report, what are the promotion codes for various events or items for sale online.

10. Documenting online campaigns – If you use Google Adwords to help drive non-member traffic to your site or promote items and events, you probably tinker quite a bit with the content of your ads to get them just right. Documenting what you changed, when you changed it, and why it was changed can be valuable information to other members of your staff.

11. For presentations – Instead of creating presentations in PowerPoint, consider putting them into a Wiki. They are stored for posterity, can be easily updated to reflect new information and don’t require emailing a file around for others to read.

12. Brainstorming – Great ideas rarely come to you when you are sitting in a room full of people trying to think up great ideas. With a brainstorming Wiki everyone can add their ideas on the fly this works great for planning conferences (themes, locations, dates) or planning articles (topics, outlines, links to related articles). In fact we created a Wiki to brainstorm ideas for this blog!