Customer Servisssss.....
I'm a bit late at running across this tidbit, so apologies to those hipper than I who know about it already.
The New York Times ran an article yesterday about a video making the rounds online. The video is of a Comcast technician who actually fell asleep while at an appointment. (Read the first-person account.)
Perhaps to reinforce the notion that you should "treat a customer like you would like to be treated," we could add "pretend like all of your customer service is being videotaped and any negative experience is going to be displayed for half a million people to see."
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Comments
Comcastic!
Posted by: Fred Simmons | June 27, 2006 4:20 PM
Amen!! Everyday as consumer I feel as though customer service is going downhill. Whether its over the phone orin person, people don't seem to care 1)how they do there jobs; 2) whether or not the customer is satisfied.
I pride myself on providing excellent customer service to my members. If more employers trained thier employees on how to provide great customer service and held them accountable for it, then the all parites would benefit. Profitalbe companies, pleased consumers and happy workers. That's what is all about.
Posted by: Brandy | July 19, 2006 11:15 AM